Complaint Management Seminar - Inhouse

Analyze complaints – avoid misunderstandings – strengthen customer relationships

Benefit from criticism. We train the necessary skills to control emotions confidently, to analyze complaints in a factual manner, and to confidently identify alternative solutions. Work together with dissatisfied customers with a positive effect and a professional feedback, and strengthen your customer loyalty.

Content of the complaint management seminar

• Basics of complaint management: recognize and use opportunities
• Deal with dissatisfied customers
• Control emotions: factual and relationship level
• Listen effectively and respond professionally to feedback
• Techniques of conversation control and objection treatment
• Analyze complaints: customer expectations and satisfaction
• General complaints and complaints in writing
• Optimize customer orientation in the company

Advantages of the educom®-inhouse seminars

• Small groups of 2-8 participants
• Needs analysis before starting the training
• High practical relevance through exercises and case studies
• Trainer with years of professional and training experience
• Inhouse training, on request also at the educom-center, including Munich and Hamburg

Target Group

Specialists and managers from all industries and departments

Course times and scope of the “Complaint Management” inhouse seminar

• Appointments throughout Germany possible upon request, also at an educom-center including Munich and Hamburg
• 2 days – also available as a one-day-training
• Seminar times: 9:00 to 17:00
• Possible seminar languages:
  • German
  • English
• Group size of the in-house seminar: 2-8 employees

Enquire now Order free catalogue

We would be happy to talk with you – contact us now! 0800 880 99 88

Method

In the educom complaint management seminar your employees learn the relevant content they need in their professional lives, so that they can implement the new knowledge directly at work. This is achieved through our “P-K-B-Method“:  P (Perspective) is a phase of self-reflection. This is followed by the knowledge gain and the learning of new techniques K (“Know-how“). These are then transferred to concrete professional practice B (“Best Practice“). The participants of our inhouse programs will have access to classroom material that reflect their common workplace challenges.

Explore the entire educom® portfolio of more than 100 courses, seminars, and trainings all in one – leaf through our print catalogue and online flip catalogue.

 Still have questions? Give us a call! We are happy to help.

Free calling within Germany: 0800 880 99 88